Monday, March 29, 2010

Identifying critical success factors

Identifying critical success factors
Critical success factors are from specific.They can be identified through:
  • Identifying success factors for key result areas of an organization.
  • Managerial rules of thumb based on judgement and practical experience.
  • Organizational success stories about what led to success in the past bin key result areas.
  • Creative technique such as brainstorming.Delphi technique etc.
  • Export opinion about critical success factors.
  • Changes in environment.
Success of critical success factors:
  • Industry characteristics :CSFs are generally industry specific.For example,pricing and product mix in supermarket and load factors in airlines.
  • Competitive position :It is an relation to competitors.For example,dominant position of IBM in computer.
  • External environment :Change in external environmental situation can allow CSFs to emerge.For example,energy availability.,
  • Organizational development :Internal developments in the organization can also give rise to CSFs.Recruiting executives is a CSF for a firm whose key executives have left.

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