Identifying critical success factors

Critical success factors are from specific.They can be identified through:

• Identifying success factors for key result areas of an organization.
• Managerial rules of thumb based on judgement and practical experience.
• Organizational success stories about what led to success in the past bin key result areas.
• Creative technique such as brainstorming.Delphi technique etc.
• Export opinion about critical success factors.
• Changes in environment.

Success of critical success factors:

• Industry characteristics :CSFs are generally industry specific.For example,pricing and product mix in supermarket and load factors in airlines.
• Competitive position :It is an relation to competitors.For example,dominant position of IBM in computer.
• External environment :Change in external environmental situation can allow CSFs to emerge.For example,energy availability.,
• Organizational development :Internal developments in the organization can also give rise to CSFs.Recruiting executives is a CSF for a firm whose key executives have left.